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9L0-314 : Apple Hardware Recertification Exam
Apple 9L0-314 Questions & Answers
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Exam Code : 9L0-314
Exam Name : Apple Hardware Recertification
Vendor Name :
"Apple"
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9L0-314
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Question: 113
You are attempting to power a Mac mini (original) with an 85 Watt power adapter. Will this work?
Yes
No
Answer: A
Question: 114
Examine the exhibit.
Which of these is a valid memory configuration for a Mac Pro (Early 2008)?
Configuration A: Two DIMMs on top riser card, four DIMMs on bottom riser card.
Configuration B: Four DIMMs on top riser card, two DIMMs on bottom riser card.
Answer: B
Question: 115
In order to read ANY of the diagnostic LEDs in a Mac Pro (Early 2008), you must press the DIAG_LED button on the logic board.
True
False
Answer: B
Question: 116
How did you prepare for this exam? (Choose all that apply.)
Apple Mac OS X Help Desk Essentials leader-led course
Apple leader-led technician training course
Self-study AppleCare Technician Training purchased from Apple
Non-Apple courses or books
On-the-job training / apprenticeship
Self-taught
None of the above
Answer: E
Question: 117
If you took an Apple leader-led course to prepare for this exam, when did you take it? (Choose the closest answer.)
Last week
Two or three weeks ago
One month ago
Two months ago
Three months ago
More than three months ago
Did not take an Apple leader-led course
Answer: E
Question: 118
What additional Apple certifications do you have or plan to seek? (Choose all that apply.)
Apple Certified Technical Coordinator
Apple Certified System Administrator
One or more of the Apple Digital Media Pro certifications
None
Answer: B
Question: 119
Where is the BEST place to look for information regarding special take-apart tools for an Apple product?
Discussions
Service News
User's manual
Service manual
Answer: D
Question: 120
You are running Apple Hardware Test on a customer's Mac. The test fails with an error code. Which one of the following resources is the Apple-recommended choice for locating the meaning of this code?
Apple Hardware Test Help
Service Source
Service manual
User's manual
Answer: B
Question: 121
A useful tool to have when servicing an Apple portable computer is tape.
plastic
kapton
packing
electrical
Answer: B
Question: 122
A customer states that he cannot open an AppleWorks file. What is the most productive Question to ask him FIRST?
Can you open any files?
Is your Mac connected to a network?
Can you open other AppleWorks files?
What version of AppleWorks are you using?
Answer: C
Question: 123
What is the first step to take if you have a Mac that constantly ejects any CD / DVD that is inserted?
Replace the logic board.
Replace the optical drive.
Replace the optical drive cable.
Disconnect all peripheral devices, especially the mouse.
Answer: D
Question: 124
When removing or replacing the heat sink or processor on the Mac Pro (8x), what is the maximum acceptable amount of time for the heat sink to be separated from the processor?
Five (5) minutes
Fifteen (15) minutes
Thirty (30) minutes
Sixty (60) minutes
Answer: B
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