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Exam Code : CITP
Exam Name : Certified Information Technology Professional (CITP)
Vendor Name :
"Financial"

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killexams.com Financial CITP

Certified Information Technology Professional (CITP)

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Answer: A

Question: 185

Advantages of outsourcing the service desk include:

1. Quicker implementation time

2. Lower customer satisfaction

3. More comprehensive training

4. None of the above

Answer: A

Question: 186

Knowledge management includes:

1. Documenting how-to-use applications

2. Sharing information on problems and fi xes

3. Making information available to users

4. All of the above

Answer: D

Question: 187

An objective of incident management is to:

1. Minimize the adverse impact of incidents and problems

2. Restore operations as soon as possible

3. Develop a workaround

4. Resolve problems

Answer: B

Question: 188

Problem severity is an important aspect of problem management needed to:

1. Prioritize problem resolution

2. Determine the cost/benefi t of resolving individual problems

3. Identify regulatory compliance issues

4. All of the above

Answer: D

Question: 189

Problem management tools should be part of a common toolset integrated with:

1. Asset management

2. Change management

3. Service desk

4. All of the above

Answer: D

Question: 190

A problem reporting process is needed to:

1. Measure against SLAs

2. Identify the root cause of problems

3. Follow up on action responses

4. All of the above

Answer: A

Question: 191

ISO 17799 covers:

1. Security policy

2. Security organization

3. Asset classifi cation and control

4. All of the above

Answer: D

Question: 192

An information security policy provides all of the following, Except:

1. Guide to decision making about information security

2. High-level statements of security objectives

3. Instructions for implementing security attributes

4. Ways to prevent and respond to threats

Answer: C

Question: 193

According to the CERT, what percent of actual security incidents goes unreported?

1. 20 percent

2. 40 percent

3. 60 percent

4. 80 percent

Answer: D

Question: 194

Information security requires participation and support from which one of the the following groups:

1. Local system administrators

2. Department managers

3. Contractors

4. All of the above

Answer: D

Question: 195

Vulnerability management includes which one of the following process:

1. Inventory of physical assets

2. Change management

3. Virus protection software

4. None of the above

Answer: B

Question: 196

Implementing identity management can result in all of the following benefits, Except:

1. Reduced help desk call volume

2. Consistent security and accountability

3. Improved password selection

4. Improved turnaround time for adding users

Answer: C

Question: 197

Encryption technologies electronically store information in an encoded form that can only be decoded by an authorized individual who has the appropriate decryption technology and a:

1. Private key

2. Public key

3. Authorization to decrypt

4. Ability to decrypt

Answer: C

Question: 198

To be effective, which one of the following groups must support a contingency and disaster recovery plan to off er a business the best chance to survive?

1. Auditors and management

2. Technical personnel and management

3. Management and staff

4. Auditors and security offi cers

Answer: C

Question: 199

To be usable, a disaster recovery plan must be:

1. Written

2. Approved

3. Tested

4. Enforced

Answer: C

Question: 200

Which of the following would not be included in a companywide policy on end-user computing (EUC)?

1. Wireless encryption standards

2. Appropriate documentation

3. Segregation of duties

4. Backup procedures

Answer: A

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