CPHQ : NAHQ Certified Professional in Healthcare Quality (CPHQ) Exam

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CPHQ
Certified Professional in Healthcare Quality (CPHQ)
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QUESTION: 155
Which of the following are hardware components that would be included in a
computerized management information system?
A. Binary and decimal coding
B. Flow chart and program
C. Instructions and data
D. Printer and random access memory
Answer: D
QUESTION: 156
Which of the following monitors provides patient outcome information?
A. Nosocomial infection rate
B. Degree of compliance with nursing care documentation
C. Degree of compliance with renewal of antibiotics therapy
D. Equipment malfunction rate
Answer: A
QUESTION: 157
One major difference between traditional quality assurance (QA) and quality
improvement (QI) is that QI:
A. Stresses peer review, while QA focuses on the customer
B. Focuses on the individual, while QA focuses on the process
C. Stresses management by objective, while QA stresses team management
D. Focuses on the process, while QA focuses on individual performance
Answer: D
QUESTION: 158
Measures of central tendency describe the:
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A. Typical or middle data point
B. Extent to which the data points are scattered
C. Type and number of classes for dividing the data
D. Average distance of any point in the data set from the mean
Answer: A
QUESTION: 159
The following represents two samples of five hospitals’ hysterectomy rates per 1,000
women aged 40-60 years of age:
Rates Mean Standard Deviation
Sample A 3, 5, 7, 8, 5 5.6 1.8
Sample B 4, 5, 6, 7, 5 5.4 1.1
In analyzing this information, it can be concluded that:
A. Sample A has more variability than Sample B
B. Sample A’s performance is superior to Sample B’s
C. There are more cases in Sample B
D. There is a data collection error in Sample B
Answer: A
QUESTION: 160
The primary benefit of adopting a countrywide or global uniform set of discharge data is
to:
A. Facilitate computerization of data
B. Validate data being collected from other sources
C. Facilitate collection of comparable health information
D. Assist medical records personnel in collecting internal data
Answer: C
QUESTION: 161
I n order to perform a task for which one is held accountable, there must be an equal
balance between responsibility and:
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A. Authority
B. Education
C. Delegation
D. Specialization
Answer: A
QUESTION: 162
A patient was in the operating room when a piece of a surgical instrument broke off and
was left in the patient’s body. The patient was readmitted for removal of the foreign
object. Which of the following would most likely apply in this situation?
A. Res ipsa loquitur
B. Contributory negligence
C. Contractual liability
D. Tort liability
Answer: A
QUESTION: 163
Which of the following types of budgets itemizes the major equipment to be purchased in
the next year?
A. Capital
B. Variable
C. Operating
D. Zero-based
Answer: A
QUESTION: 164
A quality manager needs to assign a staff member to assist a medical director in the
development of a quality program for a newly established service. Which of the
following staff members is most appropriate for this project?
A. A newly hired staff member who has demonstrated competence and has time to
complete the task
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B. A knowledgeable staff member who works best on defined tasks
C. A motivated staff member who is actively seeking promotion
D. A competent staff member who has good interpersonal skills
Answer: D
QUESTION: 165
A surgeon’s wound infection rate is 32%. Further examination of which of the following
data will provide the most useful information in determining the cause of this surgeon’s
infection rate?
A. Mortality rate
B. Facility infection rate
C. Use of prophylactic antibiotics
D. Type of anesthesia used
Answer: C
QUESTION: 166
The separate services of Pharmacy and Nursing are having difficulty developing an
action plan for medication errors. Pharmacy Services states that Nursing Services causes
the majority of the problems related to errors, while Nursing Services states the opposite.
The quality professional’s role in resolving this problem is to:
A. Provide them with directives on how to solve the problem
B. Facilitate discussion between the groups to enable them to assume ownership of their
portions of the problem
C. Assign the task to an uninvolved manager
D. Refer the problem to the facility wide quality council
Answer: B
QUESTION: 167
Which of the following is most likely to be a benefit of concurrent ambulatory surgical
case review?
A. Decreased medical record review at discharge
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B. An increase in the number of cases failing screening criteria
C. An increase in reviewer competence
D. Decreased employee turnover
Answer: A
QUESTION: 168
The primary purpose of an emergency preparedness program is to
A. Conduct evaluations of emergency training
B. Provide evaluations of semiannual evacuation drills
C. Prevent internal disasters that disrupt the facility’s ability to provide care and
treatment
D. Manage the consequences of disasters that disrupt the facility’s ability to provide care
Answer: D
QUESTION: 169
According to Joint Commission standards, the safety program must include all of the
following EXCEPT:
A. Monthly safety committee meetings
B. Planned response to natural disasters
C. Orientation and continuing education on safety issues
D. Review of safety policies and procedures for all departments
Answer: A

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