CVPM : VHMA Certificate of Veterinary Practice Management 2024 Exam

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Medical
CVPM
Certificate of Veterinary Practice Management
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Question: 78
Karen, the practice manager, oversees all aspects of ABC Animal Hospital. Karen
is viewed as being a dreamer; she does not understand all aspects of the veterinary
business, but always completes her job. Employees tend to be rude to Karen in
their dealing with her. Under the Contingency Leadership Theory, what type of
leadership style does Karen have?
A. Situational
B. Task oriented
C. Motivational
D. Relationship oriented
Answer: B
Under the Contingency Leadership Theory, Karen has a task oriented leadership
style. Task oriented leaders focus on getting the task completed, rather than the
people involved in completing the task.
Question: 79
Under the Model Infection Control Plan for Veterinary Practices, what protective
action should be taken during the intake of animals?
A. Avoid bringing aggressive or potentially infectious animals in through the
reception area
B. Wear appropriate protective outerwear, and wash hands before and after
examination of individual animals or animal groups
C. If an animal is suspected of having a notifiable infectious or a foreign animal
disease, consult with the State Veterinarian
D. Wear gloves and facial protection
Answer: A
Under the Model Infection Control Plan for Veterinary Practices, avoiding
bringing aggressive or potentially infectious animals in through the reception area
is a protective action. If they must come through the main entrance, if possible,
carry the animal or place it on a gurney so that it can be taken directly into a
designated examination room.
Question: 80
The Veterinary Hospital Manager’s Association classifies job descriptions based
on duties and responsibilities in the hospital. Although there are many crossovers,
what is the primary difference between an office manager and a practice
manager?
A. Office managers primarily deal with the front desk, while the scope of practice
managers is hospital wide
B. Office managers are responsible for seeing that administrative policies are met
and a practice manager is charged with the responsibility of managing the
business activities
C. Office managers are supervisors, while practice managers are managers
D. Office managers do not have a degree, while a practice manager does
Answer: B
Although there are many crossovers, the primary difference is that office
managers are responsible for seeing that administrative policies are met and a
practice manager is charged with the responsibility of managing the business
activities. In general, office managers perform many tasks relating to human
resources and public relations, while practice managers perform more tasks
related to organizational function, law, and ethics.
Question: 81
The ancillary services expense account (from the American Animal Hospital
Association’s chart of accounts) details expenses that occur from which of the
following activities?
A. Office visits
B. Surgery
C. Vaccinations
D. Boarding
Answer: D
The ancillary services expense account (from the American Animal Hospital
Association’s chart of accounts) details expenses that occur from boarding. Food,
grooming, and retail products also fall into this category.
Question: 82
What is the professional association for equine veterinarians, with a mission to
improve the health and welfare of horses and further professional development,
called?
A. Society for Theriogenology
B. American Horse Show Association
C. American Association of Equine Practitioners
D. Society for Equine Practitioners
Answer: C
The professional association for equine veterinarians, with a mission to improve
the health and welfare of horses and further professional development, is called
the American Association of Equine Practitioners (AAEP).
Question: 83
An effective veterinary appointment schedule should accomplish which of the
following two goals?
A. Be filled to capacity and no time overlap
B. Keep the veterinarians as busy as possible and eliminate technical staff down
time
C. Eliminate client wait time and maximize efficiency of staff
D. Client convenience and slots filled according to staffing availability
Answer: C
An effective veterinary appointment schedule should accomplish two goals:
eliminate client wait time and maximize efficiency of staff. Because appointment
schedules are arranged on blocks of time, the minimum time slots for availability
should be between 10 - 20 minutes, depending on the procedure to be performed.
Question: 84
When considering the safety of operating a surgical laser, which of the following
injuries poses the greatest risk to employees?
A. Hair loss
B. Allergic reaction
C. Skin burns
D. Eye damage
Answer: D
When considering the safety of operating a surgical laser, eye damage poses the
greatest risk to employees. The cornea and lens of the eye focus the light beam to
a very small spot on the retina. Vision damage is usually severe and can result in
blindness.

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