MB-240 : Microsoft Dynamics 365 for Field Service Exam

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Microsoft
MB-240
Microsoft Dynamics 365 for Field Service
https://killexams.com/pass4sure/exam-detail/MB-240
QUESTION: 52
DRAG DROP
Your company’s inventory clerk has received a truck shipment of parts for repair of
equipment on such a rush order. The order needs to be completed as soon as possible.
Which three steps, in sequence, are needed to receive the products to the existing rush
order in Field Service? To answer, move the appropriate actions from the list of actions
to the answer area and arrange them in the correct order.

Answer:
Exhibit


QUESTION: 53
DRAG DROP
Your company uses Dynamics 365 for Field Service. The company’s inventory clerk
goes to the bin location for electrical switches and discovers there are none in stock.
However, the Field Service Inventory shows a quantity of one. In which order should the
required fields be entered to adjust the inventory to the correct amount? To answer,
move the three appropriate actions from the list of actions to the answer area and arrange
them in the correct order.


Answer:
Exhibit

QUESTION: 54
DRAG DROP
Your company’s inventory clerk is using the Returning to Vendor feature in Dynamics
365 for Field Service to process a customer's request to return a wheel that is the wrong
size. The clerk needs to understand the different tracking options for returning to the
vendor. Which actions correspond with track the return and which actions correspond
with another return to vendor option? To answer, drag the type of return to the action.
Each type or return may be used once, more than once, or not at all. You may need to
drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.


Answer:
Exhibit



QUESTION: 55
DRAG DROP
There are certain steps a Field Service Manager must take for RMA approval, and then
for creating an RMA receipt. Which steps pertain to RMA Approval and which steps
pertain to RMA Receipts? To answer, drag RMA Approval or RMA Receipts to the
appropriate steps. RMA Approval and RMA Receipts may be used once, more than
once, or not at an. You may need to drag the split bar between panes or scroll to view
the content.
NOTE: Each correct selection is worth one point.

Answer:
Exhibit


QUESTION: 56
You are a Dynamics 365 for Field Service Billing Administrator. Your customer wants
to purchase a series of quarterly preventative maintenance visits as well as bi-weekly
site visits. The customer wants to be billed for the preventative maintenance quarterly
but billed for the site visits monthly.What are two ways that this can be completed
against a single Agreement? Each correct answer presents a complete solution.
A. Create Invoice Setup for preventative maintenance, with Invoice Products tied to
Quarterly Price List.
B. Create Invoice Setup for preventative maintenance with Invoice Recurrence of every
three months.
C. Create Invoice Setup for site visits, with Invoice Recurrence of each month.
D. Create Invoice Setup for site visits, with Invoice Products tied to Monthly Price List.
Answer: B, C
QUESTION: 57
DRAG DROP
You are a Dynamics 365 for Field Service Administrator. All Products have the Convert
to Customer Asset field set to Yes. Some users indicate products on a customer asset are
not always becoming a customer asset. Users provide you with three scenarios. You
need to review the scenarios and provide the answers. What happens to the product for
each user scenario? To answer, drag the appropriate solution to satisfy each
listed requirements. Each solution may be used once, more than once, or not at all. You
may need to drag the split bar between panes or scroll to view the content. NOTE: Each
correct selection is worth one point.

Answer:
Exhibit


QUESTION: 58
You are a Dynamics 365 for Field Service Administrator. You need to add two
compressor sub-components to one of the refrigerator customer assets, in the
environment and set up the sub-components for the customer asset. What must you do to
properly set up the assets?
A. Add the compressor sub-components as sub-assets on the refrigerator customer asset
record.
B. Click View Hierarchy on the refrigerator customer asset record.
C. Set the Master Asset on the sub-components to the refrigerator Customer Asset
record.
D. Add the compressor sub-components as customer asset records.
Answer: A
QUESTION: 59
You work for a recycling company that provides customers with large compactor units
to collect their recyclable materials. The compactor units are comprised of two separate
components: a container to collect the recyclable materials and a separate component
that compacts the recyclable materials to make them easier to transport. These containers
are expensive, and the components tend to break down frequently, requiring ongoing
maintenance and repairs. You need to easily track the containers that your company has
at each client location and maintain a service history for each of the sub-components.
A. Configure the customer asset records hierarchically, and maintain service history at
the subQuestions & Answers PDF P-48 component level.
B. Configure the customer inventory records individually, in order to maintain the
service history at the parent component level.
C. Configure the customer inventory records in a hierarchy, and maintain service history
at the subcomponent level.
D. Configure the customer asset records hierarchically, and maintain service history at
the service account level.
Answer: A

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