PL-200 : Microsoft Power Platform Functional Consultant Exam

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Microsoft
PL-200
Microsoft Power Platform Functional Consultant
https://killexams.com/pass4sure/exam-detail/PL-200
Question: 65
ADatum Corp.
This is a case study.
Case studies are not timed separately. You can use as much exam time as you would like to complete each case.
However, there may be additional case studies and sections on this exam. You must manage your time to ensure that
you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case
study. Case studies might contain exhibits and other resources that provide more information about the scenario that is
described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make
changes before you move to the next section of the exam. After you begin a new section, you cannot return to this
section.
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the
content of the case study before you answer the questions. Clicking these buttons displays information such as
business requirements, existing environment, and problem statements. If the case study has an All Information tab,
note that the information displayed is identical to the information displayed on the subsequent tabs. When you are
ready to answer a question, click the Question button to return to the question.
Background
ADatum Corporation provides verification and investigation services that are used by insurance companies, law firms,
and other organizations in the public sector. Services include verifying an individual’s background, qualifications, and
specific scenarios that require onsite visit.
The thorough work ADatum Corporation performs results in highly accurate cases with minimal critical information
missing. Because of these high-quality results, ADatum Corporation is quickly proving itself as one of the best in the
industry. In recent months, business has significantly increased, with most new business coming from high-profile
companies and individuals.
Management has decided to create a new qualification verification (QV) role to help ensure that clients get the most
accurate results. This role examines completed work to ensure that nothing is missed.
Current environment
Data storage and retention
All information sent by clients for services is stored in Microsoft Dataverse with a model-driven app as the
interface.
Clients enter their data in a website, which then uses a service account to create the records in the Dataverse
database.
Team members currently have full access to all Service Request records.
Service requests
The Service Request table includes header information about the individual or organization that is the subject of
verification.
New Service Request records are assigned to a queue. All potential users who will be performing the verifications
have access to these records.
A service request is assigned to a single user who will ensure that all qualifications are verified. This single user is
the only one able to process Qualification records related to their own service requests.
Many required tasks when performing verification services are currently done by using manual processes.
To keep up with demand, ADatum Corporation identifies several processes that can be replaced by using Power
Automate flows to hire fewer new staff and keep costs down.
Qualification verification
The qualification table contains details about an individual school degree, professional qualifications, and other
qualifications that must be verified.
A service request can have one or more Qualification records associated with it.
Record status is pending verification until the initial team member finishes, at
which point the member changes the status to Complete.
When all qualification records related to a service request are verified either by manual or automated processes, the
results are made available to ADatum Corporation’s client.
In the rare event that results are questioned, a new service request is created and verified independently of the
previous work that took place.
To complete a service request, users perform the following actions:
Microsoft Power platform environment
The following environments exist: development, testing, user acceptance testing (UAT), and production.
Managed solutions are used to move customizations from the development environment to other higher-level
environments. These solutions are created and maintained by the power users and provided to internal IT for
deployment when they are ready.
Two managed solutions, Verification Process Automation and Onsite Visit, share several components.
All customizations to Power Platform components are performed by several power users who have received training
and are certified as subject matter experts.
Power users have been granted the System Administrator security role in the
development environment.
Corporate policy prohibits power users from writing code due to lack of a formal code review process.
Internal IT will not be able to supply any development resources for this project due to a lack of staff. This means
that any customizations and automation created for this project must be low-code/no-code for the power users to
implement them.
Customizations created by power users are deployed by internal IT.
Requirements
Process automation
ADatum Corporation plans to establish a new QV department to verify completed work so that the quality of work is
maintained. The new process for verifying professional qualifications must automate the following:
Enter data and navigate the authority’s website. The authority website UI changes frequently because the company
constantly improves the user experience.
Search page contents for a specified value to determine validity.
Update the corresponding Qualification record in Dataverse.
The new process for completing a service request must automate the following:
Set the Service Request record status to Complete when work on all Qualification records is finished.
Send an email to the client with the results when the service request is completed.
The email must list each qualification as either Valid or Not Valid, depending on the verification.
Qualification verification
Service request results will not be released to clients until all related Qualification records are set to a Complete status.
To check work done by a wide array of users, 10 percent of Qualification records must be double checked.
Qualification records must be automatically assigned to a queue.
Qualification records must be flagged with a new status field named Assigned to ensure that records are rechecked.
Ensure that only QV team members can change the status from Assigned to In Progress to Complete.
Record the name of the QV team member who performed the work and the date completed.
Governance and security
All components required for the verification process must be included in a new solution.
Corporate security requires that deployments to non-development environments must be automated using service
accounts.
User security and data access must also be consistent across environments, except for the elevated access of the
power users in the development environment.
The Onsite Visit managed solution has a table that is not in the Verification Process Automation managed solution.
This table must be upgraded prior to the go-live date without the other shared components.
A VP of sales requires a test environment to demonstrate to potential clients the security policies that are included in
their initial offering.
Issues
More employees than are required can access individual client information and continue to have access after a
service request is completed.
When users go on vacation, all their outstanding Service Request records are assigned to a substitute employee. The
substitute employees are unable to see all the qualifications related to their service requests.
Currently, testing the new QV functionality outside the development environment is not possible due to corporate
security policies requiring the same security role across all environments.
Internal IT reports that the solution import to the test environment failed because of missing dependencies related to
the flow for completing service requests.
HOTSPOT
You need to resolve the issue reported by substitute employees after they are assigned service requests.
How should you configure the system? To answer, select the appropriate options in the answer area. NOTE: Each
correct selection is worth one point.


Answer:


Explanation:
Box 1: Service Request 1:N Qualification
When users go on vacation, all their outstanding Service Request records are assigned to a substitute employee. The
substitute employees are unable to see all the qualifications related to their service requests.
Box 2: Cascade All
Cascade All – Perform the action on all referencing table records associated with the referenced table record.
Question: 66
You plan to create a Power Virtual Agents bot.
The bot must support single sign-on.
You need to publish the bot.
Which two locations should you use? Each correct answer presents a complete solution. NOTE: Each correct selection
is worth one point.
A. Microsoft Teams
B. Mobile app developed for iOS and Android
C. Azure Bot Service channels
D. Website developed using pro developer tools
Answer: C,D
Explanation:
C. Azure Bot Service channels: You can configure a Power Virtual Agents bot as a channel in Azure Bot Service.
Single sign-on can be configured for the bot using Azure Active Directory (AAD) and the OpenID Connect protocol.
This allows you to use your existing AAD users and groups to control access to your bot.
D. Website developed using pro developer tools: You can embed a Power Virtual Agents bot on a website using the
Web Chat control. Single sign-on can be configured for the bot using Azure Active Directory (AAD) and the OpenID
Connect protocol. This allows you to use your existing AAD users and groups to control access to your bot.
Question: 67
You need to design the chat solution to answer the inquiry from Guest1.
Which three components can you use? Each correct answer presents a complete solution. NOTE: Each correct
selection is worth one point.
A. Variables
B. Escalations
C. Smart match
D. Synonyms
E. Topics
Answer: A,BE
Explanation:
Scenario: Guest1 inquires about snow conditions several times during each day of their stay.
Variables let you save responses from your customers in a conversation with your bot so that you can reuse them later
in the conversation.
Synonyms allows you to manually expand the matching logic by adding synonyms. Smart match and synonyms
seamlessly work together to make your bot even smarter.
Explanation:
Reference: https://docs.microsoft.com/en-us/power-virtual-agents/authoring-variables
https://docs.microsoft.com/en-us/power-virtual-agents/advanced-entities-slot-filling
Question: 68
DRAG DROP
A company that manufactures medical devices uses Power Apps to manage their sales
and device maintenance.
A Table named Devices in Microsoft Dataverse has a column named Status. The Status column must have a new
status value of Review added to the existing Choice values of Active and Inactive.
The table must be added to a solution to be promoted once the change is made.
Only this change must be promoted to the test environment. The changes must not be able to be changed once
promoted. You need to add the change to a solution for promotion.

Answer:
Question: 69
DRAG DROP
A company creates a canvas app.
The company plans to make the app available in Microsoft Teams. Only employees will be allowed to use the app.
You need to add the app to Teams.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions
to the answer area and arrange them in the correct order.

Answer:

Question: 70
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains
a unique solution that might meet the stated goals. Some question sets might have more than one correct solution,
while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not
appear in the review screen.
You are creating Power Virtual Agents chatbot that captures demographic information about customers.
The chatbot must determine the group a customer belongs to based on their age.
The age groups are:
0 – 17
18 – 25
26 – 35
36 – 55
55 – 100
You need to configure the chatbot to ask a question that can be used to determine the correct age group.
Solution: Use age for Identify in the question and then add branches for each group that use conditional logic.
Does this meet the goal?
A. Yes
B. No
Answer: B
Explanation:
Instead, create a custom Age group entity and synonyms for each individual age in the corresponding item. Use Age
group for Identify in the question.
The prebuilt entities cover commonly used information types, but on some occasions, such as when building a bot that
serves a specific purpose, you’ll need to teach the bot’s language understanding model some domain-specific
knowledge.
To do this, you need to create a custom entity.
Reference: https://docs.microsoft.com/en-us/power-virtual-agents/advanced-entities-slot-filling
Question: 71
DRAG DROP
A company plans to create a Power Virtual Agents chatbot.
The bot has the following requirements:
• Prompt for a location of the customer and the call must be routed to a support agent for the location.
• Transfer support calls at each location to a support bot that uses the Bot Framework. You need to configure the bot.
Which components should you use? To answer, drag the appropriate components to the correct requirements. Each
component may be used once, more than once, or not at all. You may need to drag the split bar between panes or
scroll to view content. NOTE: Each correct select is worth one point.

Answer:
Question: 72
HOTSPOT
You are designing a canvas app that connects to Common Data Service.
You need to configure the app to meet the requirements and ensure that the canvas app is available offline.
What should you implement? To answer, select the appropriate options in the answer area. NOTE: Each correct
selection is worth one point.


Answer:

Question: 73
You create a Power Apps portal to provide training and documentation for students.
Students create a profile on the portal and then select and pay for courses.
You plan to add free courses to the training portfolio. Free courses must be automatically available to all students when
they sign in.
You need to assign default permissions to students.
What should you do?
A. Create an entity for managing free courses. Create a Students web role and set the Authenticated Users role option
to true. Create appropriate entity permissions to access the free course entity records and assign the entity permissions
to the web role.
B. Create an entity for managing free courses. Create entity permission records to provide access to entity records for
free courses and assign the entity permissions to users when they register on the portal for the first time.
C. Create a Students web role and set the Authenticated Users Role option to true. Assign the web role to each
registered user.
Answer: A
Question: 74
You need to add controls to the check-in solution for the health and wellness questions.
Which form control should you use?
A. Drop down
B. Check box
C. Text input
Answer: A
Question: 75
A company uses Power Apps.
The company plans to create a canvas app that uses a responsive design.
You need to configure the app.
Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct
selection is worth one point.
A. Enable the lock orientation setting.
B. Configure the height and width properties by using a formula.
C. Disable the Scale to fit setting.
D. Configure the height and width properties by using drag handles.
Answer: B,C
Explanation:
To create a canvas app that uses a responsive design in Power Apps, you should perform the following actions:
B. Configure the height and width properties by using a formula: By using a formula to set the height and width
properties, you can ensure that the app will respond to changes in screen size and orientation. For example, you can
use the Width () and Height () functions to set the width and height properties based on the size of the screen.
C. Disable the Scale to fit setting: The Scale to fit setting, when enabled, makes the app’s content fit on the screen by
scaling it down. To create a responsive app, this setting must be disabled.
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/responsive-design
https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/functions/function-width
Question: 76
You need to embed the business card solution in the check-in app.
What you use?
A. control
B. Button control
C. Custom component
D. Al Builder component
Answer: D
Question: 77
DRAG DROP
You are designing a desktop user interface (Ul) flow.
The Ul flow automates legacy software.
You need to prepare data for transfer to a Microsoft SharePoint list.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions
to the answer area and arrange them in the correct order.


Answer:
Question: 78
HOTSPOT
You set up a new instance of Dynamics 365 for Customer Service.
Users report a variety of issues working with cases on mobile devices.
You need to configure the mobile app to be able to view cases. NOTE: Each correct selection is worth one point.

Answer:

Explanation:
Question: 79
HOTSPOT
You create workflows to automate business processes.
You need to create a workflow that automatically sends emails based on a mail merge template.
The workflow must contain the following configurations:
Run immediately.
Validate when a condition is met.
Perform an action when a condition is met.
To answer, select the appropriate configuration in the answer area. NOTE: Each correct selection is worth one point.


Answer:


Explanation:
Graphical userinterface, text, application, email
Description automatically generated
Question: 80
You need to set up the new service request completion process.
Which two components should you include in the solution? Each correct answer presents a complete solution. NOTE:
Each correct selection is worth one point.
A. connection reference
B. business process flow
C. Power Automate flow
D. connection
Answer: A,C
Explanation:
Reference: https://docs.microsoft.com/en-us/power-apps/maker/data-platform/create-connection-reference
Question: 81
DRAG DROP
A company creates a Power Virtual Agents chatbot.
You need to determine when live agents are engaged to provide support.
Which metrics should you use? To answer, drag the appropriate metrics to the correct processes. Each metric may be
used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Question: 82
DRAG DROP
You are a Dynamics 365 for Customer Service administrator.
You must create a form for team members to use.
The form must provide the ability to:
Lock a field on a form.
Trigger business logic based on a field value.
Use existing business information to enhance data entry.
You need to implement business rule components to create the form.
Which components should you use? To answer, drag the appropriate components to the correct requirements. Each
component may be used once, more than once, or not at all. You may need to drag the split bar between panes or
scroll to view content. NOTE: Each correct selection is worth one point.

Answer:

Explanation:
Action
Condition
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