Salesforce-Certified-Business-Analyst : Salesforce Certified Business Analyst Exam

Salesforce
Salesforce-Certified-Business-Analyst
Salesforce Certified Business Analyst
https://killexams.com/pass4sure/exam-detail/Salesforce-Certified-Business-Analyst
Question: 88
A business analyst (BA) at Northern Trail Outfitters has been asked to prepare documentation including acceptance criteria and definition of done for a Heroku project.
Which way should the BA approach creation of this documentation?
1. Include the personal perspective for acceptance criteria and the overall perspective for definition of done.
2. Create one consolidated set of documentation as the two terms are synonymous and used interchangeably.
3. Include the overall perspective for acceptance criteria and the persona’s perspective for definition of done.
r: A
on: 89
ness analyst (BA) working on a Service Cloud implementation is reviewing user stories to verify they ar effectively.
hould the BA confirm about the user stories when completing this review? contain substantial details and focus on technical elements.
are dependent on related acceptance criteria and overlap with other use cases. can be easily prioritized and are small enough to estimate accurately.
r: C
on: 90
siness analyst (BA) at Universal Containers needs to gather information for their project including the st kes to accomplish a goal, challenges a user faces, people the user interacts with, applications they use to te the steps, and their level of morale as they move through the process.
licitation technique should the BA use? ney Mapping
ey /Questionnaire Focus Groups
r: A
Answe
Questi
A busi e
written
What s
1. They
2. They
3. They
Answe
Questi
The bu eps a
user ta comple
Which e
1. jour
2. Surv C.
Answe
Question: 91
Universal Containers is focused on an initiative to streamline its channel management processes. Due to the level of complexity, the business analyst (BA) will gather and document the key points in preparation to build a more detailed process map.
Which diagram should the BA use in this case?
1. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
2. Capability Model
3. Value Stream Map
The Sen/ice Center at Universal Containers (UC) uses Service Cloud and Experience Cloud to manage its customer case lifecycle. UC wants to limit the number of interactions a customer has during the lifecycle. The project leader has asked the business analyst (BA) to visually illustrate the lifecycle.
Which document should the BA create?
1. Journey Map
ess Map
r: C
on: 93
oject team at Universal Containers has started to review the existing Salesforce manufacturing solution t option and a variety of customization including custom objects, custom fields, renamed standard fields.
hould the business analyst recommend to the project team to increase understanding when documenting ments, process and potential solutions?
ustomer terminology and language. ndustry terminology and language. alesforce terminology and language.
r: B
on: 94
here can an Admin unlock a user? Setup > Locked Users > Unlock
> Select user > Unlock
> Object Manager > Users > Select User > Unlock Users > Logins > Unlock Users
Heat Map
2. Proc
Answe
Questi
The pr hat has
low ad
What s require
1. Use c
2. Use i
3. Use S
Answe
Questi
From w A.
1. Users
2. Setup D.
Answer: B
Question: 95
From where can an Admin unlock a user?
1. Setup > Locked Users > Unlock
2. Users > Select user > Unlock
3. Setup > Object Manager > Users > Select User > Unlock
4. Users > Logins > Unlock Users
Northern Trail Outfitters (NTO) plans to significantly grow its workforce and wants to increase the overall security of its Sales Cloud instance. NTO has previously implemented a complex security solution with organization wide defaults, criteria-based sharing rules, and dozens of user profiles. NTO has asked a business analyst (0A) for recommendations on how to proceed.
Which aspect of a potential solution is most important for a BA to consider?
ability
em downtime
r: A
on: 97
sal Containers wants the ability to fill out a survey based on customer feedback. The team is unable to vi ble solution in order to confirm the requirements.
licitation technique should the business analyst use to help the team meet its goal? otyping
nstorming ervation
r: A
on: 98
ail location of Cloud Kicks has been getting complaints from shoppers about being unable to find items he general manager has asked IT to configure tablets for the sales clerks so they can move freely aroun assist customers.
eam writes a functional requirement:
User adoption
Scal
Syst
Answe
Questi
Univer sualize
a possi
Which e
1. Prot
2. Brai
3. Obs
Answe
Questi
One ret in the
store. T d the
store to
The IT t
* Tablets running the Salesforce mobile app must allow users to access store inventory records which include current item count and item location.
Which user story should the business analyst write to describe the functional requirement?
1. As a sales clerk, I want to see item availability and locations to help customers find items.
2. As a general manager, I want sales clerks to have tablets so they can help customers find items.
3. As a customer, I want sales clerks to have access to item availability to help them find items.
Answer: A
Question: 99
The development team at Universal Containers is reviewing several stories to be added to the current sprint. The team is having trouble with a particular story about an Opportunity email alert and is unsure about which type of testing is needed.
What should the business analyst review and revise to provide more clarity to the team?
1. Definition of done
2. User persona
3. Acceptance criteria
r: C
on: 100
here can an Admin unlock a user? Setup > Locked Users > Unlock
> Select user > Unlock
> Object Manager > Users > Select User > Unlock Users > Logins > Unlock Users
r: B
on: 101
here can an Admin unlock a user? Setup > Locked Users > Unlock
> Select user > Unlock
> Object Manager > Users > Select User > Unlock Users > Logins > Unlock Users
r: B
on: 102
sal Containers (UC) has decided to implement Salesforce and has assigned a business analyst (BA) to w
Answe
Questi
From w A.
1. Users
2. Setup D.
Answe
Questi
From w A.
1. Users
2. Setup D.
Answe
Questi
Univer rite user
stories for the project. The BA plans to meet customer to their experience in their own words.
Which type of research should the BA use to elicit user stories from UC’s customers?
1. Shadowing
2. Interviewing
3. Behavioral
Answer: B

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