3171T : Avaya Enterprise Team Engagement Solutions (APDS) Exam

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The 3171T Avaya Enterprise Team Engagement Solutions (APDS) exam is designed for IT professionals who work with Avaya Enterprise Team Engagement Solutions. The exam is based on the latest version of the Avaya Engagement Solutions and tests candidates' knowledge of designing, implementing, and maintaining Avaya Enterprise Team Engagement Solutions.

The exam format consists of multiple-choice and drag-and-drop questions and is timed for 105 minutes. Candidates need to score at least 69% to pass the exam. The exam fee is $350, and it can be taken at a testing center or online.

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The 3171T exam covers a range of topics, including designing and implementing Avaya Engagement Solutions, such as Avaya Aura Communication Manager, Avaya Aura Messaging, Avaya Aura Conferencing, and Avaya Aura Contact Center. Candidates are expected to understand how to design and implement Avaya Enterprise Team Engagement Solutions to meet customer requirements, including planning, design, and implementation phases.

In addition, the exam covers Avaya Aura Communication Manager, including how to design and implement Avaya Aura Communication Manager features, such as call control, messaging, and conferencing. Candidates should understand how to configure and manage communication manager components, including Session Manager, System Manager, and Application Enablement Services.

The exam also covers Avaya Aura Messaging, including how to design and implement Avaya Aura Messaging features, such as voicemail and unified messaging. Candidates should understand how to configure and manage messaging components, including Messaging Application Server and Message Storage Server.

Furthermore, the exam covers Avaya Aura Conferencing, including how to design and implement Avaya Aura Conferencing features, such as audio, web, and video conferencing. Candidates should understand how to configure and manage conferencing components, including Avaya Aura Conferencing Server and Avaya Aura Web Conferencing.

The exam also covers Avaya Aura Contact Center, including how to design and implement Avaya Aura Contact Center features, such as intelligent routing, multimedia routing, and workforce optimization. Candidates should understand how to configure and manage contact center components, including Avaya Aura Experience Portal, Avaya Aura Contact Center, and Avaya Aura Workforce Optimization.

Finally, the exam covers troubleshooting and maintenance, including how to troubleshoot and maintain Avaya Enterprise Team Engagement Solutions. Candidates should understand how to troubleshoot issues related to communication manager, messaging, conferencing, and contact center components, and how to perform regular maintenance tasks, such as backups and upgrades.

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3171T Avaya Enterprise Team Engagement Solutions (APDS) exam is a comprehensive exam that covers a range of topics related to designing, implementing, and maintaining Avaya Enterprise Team Engagement Solutions. Candidates should understand Avaya Aura Communication Manager, Avaya Aura Messaging, Avaya Aura Conferencing, and Avaya Aura Contact Center, and how to configure and manage their respective components. With the increasing demand for IT professionals who can effectively design and implement Avaya Enterprise Team Engagement Solutions, achieving the 3171T certification can help individuals stand out in the job market and advance their career in enterprise communication solutions.