MB-230 : Microsoft Dynamics 365 for Customer Service Exam

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Microsoft Dynamics 365 for Customer Service is a certification exam that evaluates the candidate's knowledge and skills related to the implementation, management, and customization of Dynamics 365 for Customer Service. The exam covers a broad range of topics, including configuration of customer service, managing cases, creating and managing knowledge articles, creating and managing queues, service-level agreements (SLAs), entitlements, and voice-of-the-customer feedback. Passing this exam will demonstrate that the candidate has the skills and knowledge required to work with Microsoft Dynamics 365 for Customer Service.

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The exam consists of 40-60 multiple-choice questions and must be completed within 150 minutes. The questions are designed to evaluate the candidate's understanding of customer service processes, case management, knowledge management, and communication channels. The candidate must achieve a minimum score of 700 out of 1000 to pass the exam. The exam can be taken in multiple languages, including English, Japanese, Spanish, German, and Chinese (Simplified).

The MB-230 exam is suitable for individuals who want to demonstrate their skills and knowledge of customer service processes, case management, and knowledge management using Dynamics 365. This certification can be beneficial for individuals who work as customer service managers, customer service agents, and customer service administrators. Furthermore, this certification is ideal for professionals who wish to enhance their career prospects and demonstrate their expertise in customer service management.

Our MB-230 Practice Test and Study Guide PDF contains Actual Questions and Answers. You can download 100% free PDF to try before you register for Premium Files. To ace this exam, all you have to do is download MB-230 Exam Dumps File, memorize the Questions and Answers, Practice with our VCE Exam Simulator and you are ready for Real Test.

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MB-230 exam is an essential certification for individuals who want to demonstrate their skills and knowledge of customer service management using Microsoft Dynamics 365. ipass4sure.net provides a comprehensive set of actual MB-230 questions and answers that can help candidates prepare for the exam. Additionally, the online test engine provided by ipass4sure.net can simulate the actual exam environment, helping candidates become familiar with the exam format and improve their time management skills. Passing the MB-230 exam can enhance the candidate's career prospects and provide a competitive edge in the job market.