Latest SD0-101 Practice Tests with Actual Questions

Get Complete pool of questions with Premium PDF and Test Engine

Exam Code : SD0-101
Exam Name : Service Desk Analyst Qualification 2024
Vendor Name :
"SDI"

Download Full Version of SD0-101

---

SD0-101 Dumps SD0-101 Braindumps

SD0-101 Real Questions SD0-101 Practice Test SD0-101 Actual Questions

SDI

SD0-101

Service Desk Analyst Qualification 2023

https://killexams.com/pass4sure/exam-detail/SD0-101

Question: 157

Which of these options is NOT a feature in standard PBX functionality?

1. Voicemail

2. Agent tracking

3. CTI

4. Conference calling

Answer: C

Question: 158

Where would you expect to see a screen pop? As a feature of

1. The company screensaver

2. An Instant Messaging conversation

3. Computer Telephony Integration (CTI)

4. The weekly marketing email

Answer: C

Question: 159

Which option is the most common issue when integrating CTI with Incident Management?

1. Poor project management resulting in higher costs

2. The screen pop functionality does not behave as expected

3. Lengthy implementation timescales due to inadequate project resources

4. Lack of availability of accurate user data

Answer: D

Question: 160

Which option is a benefit of using self-help?

1. It allows users to resolve some incidents at any time

2. It gives users the opportunity to become technical experts

3. It avoids the inconvenience of telephone handling

4. It give users the ability to self-diagnose their incidents in future

Answer: A

Question: 161

Your organisation is actively promoting the use of self-service technology. What is a disadvantage of this support option?

1. Users and SDAs feel that the service now offered has become impersonal

2. SDAs and users feel that the service now offered is haphazard

3. The delivery of service now offered uses state-of-the-art technology

4. The service now offered is too simplistic

Answer: A

Question: 162

Which of these options best describes examples of self-service technology?

1. FAQs, external knowledge packs, and IVR-based systems

2. Training courses, procedures and an on-line Service Knowledge Management System

3. Web-based self-help systems, Incident data and FAQs

4. Forms, procedures, help systems and on-line tutorials

Answer: D

Question: 163

Which of these options is a benefit of self-service technology?

1. Users can log their issues at any time

2. Reduces Problem resolution time

3. Removes the need for human support

4. Reduces the number of Incidents and Service Requests

Answer: A

Question: 164

Which would be a common use of self-healing technology?

1. Automated dial-up

2. Anti-virus software

3. Password locking

4. Autonomous agent

Answer: B

Question: 165

Which of these options is a recognised advantage of self-healing technology?

1. It passes the cost of support to the users

2. It reduces the requirement for SLAs

3. It enables users to fix more Incidents themselves

4. It decreases the cost of support

Answer: D

User: Mishay***** I am greatly obliged to Killexams.com for their trustworthy system to pass the exam. I would like to thank the Killexams.com questions and answers exam result for my achievement in the SD0-101 exam. The exam was only three weeks away when I started to study with their resources, and it worked for me. I scored 89%, identifying how to finish the exam in due time.

User: Zariyah***** The sd0-101 materials from Killexams.com were an exquisite help for me in preparing for the exam. Every subject matter and every situation was covered, making me confident about my knowledge. I was anxious, but the Killexams.com material made the exam easy, and I got an excellent result. I am now pursuing further SDI certifications.

User: Elena***** I want to thank Killexams.com for their sd0-101 exam questions. This is the first time I used their cram, and I passed the sd0-101 exam with 80% marks. I admit that I was skeptical at first, but my certification exam proves that their product is reliable. Thank you, Thomas from Calgary, Canada.

User: Richard***** The guide provided by killexams.com was an excellent resource that I used daily to prepare for my exam. It helped me achieve a fantastic score in the SD0-101 exam, offering the expertise to perform better in the exam. I am grateful for the outstanding assistance provided by killexams.com.

User: Makara***** killexams.com is an outstanding IT exam practice platform. I passed the sd0-101 exam without any issues. Their actual questions are based on the way sd0-101 does it, making it easy to recall the answers during the exam. Though not all questions are the same, most are similar, making it easy to sort them out. Their materials are useful and valuable for IT specialists like me.

---