6210 : Avaya Aura Contact Center Implementation Exam

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Avaya
6210
Avaya Aura Contact Center Implementation
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QUESTION: 58
A customer has purchased Avaya AuraŽ Contact Center (AACC) with the correct
licensing to provide Open Queue session licenses, and to provide agent licenses for the
required multimedia contact types. Where is Open Queue initially enabled in AACC?
A. Contact Center Manager Administration (CCMA) > Configuration, Applications >
LM Service Configuration Setuptab
B. Contact Center License Manager > Configuration > Contact Center Licensing tab
C. CCMS > Multimedia Commissioning > Multimedia Licensing tab
D. Ignition Wizard configuration > Licensing tab
Answer: B
QUESTION: 59
Which three statements about Avaya AuraŽ Contact Center (AACC) Licensing are true?
(Choose three.)
A. Agent licenses are availablefor both Nodal and Corporate Licensing.
B. A Corporate Enterprise license type is for a network ofAvaya AuraŽ Contact Center
installations.
C. The Nodal Enterprise license type controls the licensing for a singleAvaya AuraŽ
Contact Center node.
D. The licensing grace period duration is 15 days.
E. Nodal Enterprise licensing supports a Standby License Manager.
Answer: B, C, E
QUESTION: 60
The installation of the Contact Center Manager Administration (CCMA) component
adds default users to the Windows operating system. Which CCMA user accounts are
created during the Avaya AuraŽ Contact Center (AACC) installation?
A. iceAdminIUSR_SWCBkup_SWC
B. AAD_UserAAAC_Adminwebadmin
C. AAAC_AdminIUSR_SWCwebadmin
D. iceAdminIUSR_SWCwebadmin
Answer: C
QUESTION: 61
You have created a new application (script) in Orchestration Designer (OD).
Which configuration steps in OD will allow you to place a test call to the new
application?
A. Select Application Routes > CDNs > Configured Routes > Select Application > Save
B. Select Application > Routes > Add Application > Save
C. Select Call Router > Application Routes> CDNs > Configured Routes > Add > Select
Application > Save
D. Select CDNs > Add Application > Save
Answer: B
QUESTION: 62
Which tool is used to verify the Communication Control Toolkit (CCT) configuration
and to ensure that all resources are available and accessible to route contacts for the
Contact Center Manager Server (CCMS)?
A. Multimedia Dashboard
B. Reference Client
C. Server Utility
D. Server Manager
Answer: B
QUESTION: 63
A systems engineer has just completed a database maintenance backup. The engineer
would like to verify the success of the backup. In which default location should the
engineer look to determine the success of the backup?
A. C:\Contact Center\Logs\Common Components\DBMaintenance.log
B. D:\Logs\Common Components\DBMaintenance.log
C. D:\Avaya Aura\Contact Center\Logs\CommonComponents\CC_DBMaintenance.log
D. D:\Avaya\Logs\Common Components\CC_DBMaintenance
Answer: B
QUESTION: 64
The Avaya AuraŽ Media Server High Availability (HA) feature ensures the
uninterrupted availability of media processing and reduces the loss of processing data
when an AAMS fails. Which three statements regarding the AAMS High Availability
(HA) feature are true? (Choose three.)
A. You can perform a manual failover on the Active AAMS.
B. You cannot a manual failover on the Active AAMS.
C. High Availability (HA) is available only if the AAMS servers are installed on the Red
Hat Enterprise Linux (RHEL) operating system.
D. One AAMS HA pair supports up to 1000 agents, without SIP Call Recording.
Answer: A, C, D
QUESTION: 65
Avaya AuraŽ Contact Center (AACC) uses the media processing capabilities of the
Avaya AuraŽ Media Server (AAMS) to perform functions such as conference customer
and agent speech paths with media treatments. Which three statements regarding AACC
and the AAMS are true? (Choose three.)
A. AAMS is supported on the Windows Server 2012 R2 operating system when
installed co-resident with AACC.
B. AACC does not require a license for each AAMS instance in the solution.
C. AACC integrates withAAMS using Media Server Markup Language (MSML) based
communication.
D. AAMS provides a MSML-based service type named ACC_APP_ID.
Answer: A, C, D

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