iPass4sure.net

Certification Practice Test | PDF Questions | Actual Questions | Test Engine | Pass4Sure

CIS-FSM : ServiceNow Certified Implementation Specialist - Field Service Management Exam

ServiceNow CIS-FSM Questions & Answers

Full Version: 162 Q&A


Latest CIS-FSM Exam Questions and Practice Tests 2025 - Killexams.com


CIS-FSM Dumps

CIS-FSM Braindumps CIS-FSM Real Questions CIS-FSM Practice Test

CIS-FSM Actual Questions


killexams.com ServiceNow CIS-FSM


ServiceNow Certified Implementation Specialist - Field Service Management


https://killexams.com/pass4sure/exam-detail/CIS-FSM

Question: 145


A regional bank servicing its Automated Teller Machines (ATMs) is an example of what type of field service?


  1. Reactive field service

  2. Internal field service

  3. External field service

  4. Predictive field service


Answer: B Question: 146

When can work order tasks be dispatched?


  1. Parts have been sourced

  2. Field agent is assigned

  3. Customer books an appointment

  4. Dispatch group is assigned


Answer: B Question: 147

Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose two)


  1. Type of work not preferred

  2. Skills mismatch

  3. Not a preferred customer

  4. Parts unavailable


Answer: A,B,D Question: 148

What criteria are utilized in auto-assignment of work order tasks? (Choose three.)


  1. SLA status

  2. Age of task

  3. Skills

  4. Task windows

  5. Geolocation


Answer: A,C,D,E Question: 149

How are dispatch groups that can be selected from work order tasks filtered?


  1. By Manager

  2. By Location coverage

  3. By Group type

  4. By Group members Answer: B Question: 150

Agents and managers cannot create knowledge articles from Community questions.


  1. True

  2. False


Answer: B Question: 151

Information about a customerâs service contract is found in Knowledge.


  1. False

  2. True


Answer: A Question: 152

From what places in SN can an agent create a case? (Choose three.)


  1. Customer Service Application

  2. Contact

  3. Account

  4. Chat


Answer: A,B,C Question: 153

What are the conditions that matching rules are based on? (Choose two.)


  1. Agent resources best suited to work on a case

  2. Specific routing rules

  3. Filters set up in advanced work assignment

  4. Specific case attributes


Answer: A,D Question: 154

Predictive Intelligence improves Case management by:


  1. Predicting what values should have gone into empty fields in historical records

  2. Reducing the number of records needed to accurately predict a value

  3. Replacing legacy routing rules

  4. Predicting Case values without manual intervention

Answer: D Question: 155

Which of the following is a condition for matching rules?


  1. Agent domain

  2. Assignment

  3. Switching

  4. Specific case attributes


Answer: B Question: 156

What do blue circles in the timeline of a case form represent?


  1. Note

  2. State

  3. Activity

  4. Comment


Answer: B Question: 157

Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)

  1. Case Escalation

  2. Case State

  3. Case Categorization

  4. Case Prioritization


Answer: A,C,D Question: 158

Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)


  1. Apply Role by Customer

  2. Auto Assessment

  3. Change Update to Close

  4. Update Case Entitlement


Answer: A,B,D Question: 159

What are the Critical Success Factors that are related to CSM Suite Implementations? (Choose four.)

  1. Define the Business Pain Points

  2. Provide consistent service to customers

  3. Have a clear understanding of the use cases

  4. Define the number of hours needed to develop the associated requirements

  5. Implementation is only as good as the underlying process


Answer: A,C,D,E Question: 160

What should be emphasized when designing solutions? (Choose three.)


  1. Minimize customizations

  2. Focus Out-of-the-box functionality

  3. Design for Scalability

  4. Mobile friendly functionality


Answer: A,B,C,D Question: 161

What role does the Engagement Manager play before the Workshop? (Choose two.)


  1. Project Manager

  2. Acts as intermediary

  3. Provides answers to technical problems

  4. Assists with technical requirements


Answer: A,D Question: 162

What should be part of the pre-engagement collateral?


  1. Frequently Asked Questions (FAQ)

  2. Scoping Guide

  3. Customer Service roles template

  4. Stock Keeping Unit (SKU) and pricing sheet


Answer: B


User: Alonso*****

The Killexams.com questions and answers made me productive enough to pass the CIS-FSM exam. I answered 90/95 questions in due time and passed effectively, which I never thought was possible. I was fully occupied with full-time work and an official degree preparation side by side, making it tough to equip myself for the CIS-FSM exam. However, I came to know about Killexams.com, which helped me pass the exam.
User: Maryam*****

I am grateful to killexams.com for providing me with remarkable help in preparing for the CIS-FSM exam. The guidance and teaching style are unmatched, and I was able to score a high grade on the exam in just two weeks. If I am successful in my career, it is due to the valuable assistance provided by killexams.com.
User: Milaya*****

My experience with Killexams was very satisfying. I used their practice resources for the cis-fsm exam and found the exam guides and exam engine to be very detailed. Thanks to this, I was able to become proficient in the cis-fsm exam curriculum in just a few days and received a great score on the certification exam. I am grateful to everyone who contributed to the Killexams platform.
User: Nadette*****

I had a great experience with Killexams.com as my CIS-FSM exam preparation partner. Their exam questions and answers were very useful in helping me pass my exam. Before making a purchase, I contacted customer support, and they showed me that they update their materials almost every day. This ensured that I could rely on the brand-new exam material, not outdated e-books that become irrelevant after a week of publishing.
User: Pedro*****

The captain of a ship steers it, just as a pilot steers a plane. Similarly, killexams.com played the role of a captain or pilot for me, directing me towards success in my cis-fsm exam. Their guidance and instructions led me on the right path, and I will remain grateful to this online study center for my moment of glory.

Features of iPass4sure CIS-FSM Exam

  • Files: PDF / Test Engine
  • Premium Access
  • Online Test Engine
  • Instant download Access
  • Comprehensive Q&A
  • Success Rate
  • Real Questions
  • Updated Regularly
  • Portable Files
  • Unlimited Download
  • 100% Secured
  • Confidentiality: 100%
  • Success Guarantee: 100%
  • Any Hidden Cost: $0.00
  • Auto Recharge: No
  • Updates Intimation: by Email
  • Technical Support: Free
  • PDF Compatibility: Windows, Android, iOS, Linux
  • Test Engine Compatibility: Mac / Windows / Android / iOS / Linux

Premium PDF with 162 Q&A

Get Full Version

All ServiceNow Exams

ServiceNow Exams

Certification and Entry Test Exams

Complete exam list