CIS-FSM : ServiceNow Certified Implementation Specialist - Field Service Management Exam

CIS-FSM Dumps
CIS-FSM Braindumps
CIS-FSM Real Questions
CIS-FSM Practice Test
CIS-FSM Actual Questions


ServiceNow
CIS-FSM
ServiceNow Certified Implementation Specialist - Field
Service Management
https://killexams.com/pass4sure/exam-detail/CIS-FSM
Question: 145
A regional bank servicing its Automated Teller Machines (ATMs) is an example of what type of field service?
A. Reactive field service
B. Internal field service
C. External field service
D. Predictive field service
Answer: B
Question: 146
When can work order tasks be dispatched?
A. Parts have been sourced
B. Field agent is assigned
C. Customer books an appointment
D. Dispatch group is assigned
Answer: B
Question: 147
Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose two)
A. Type of work not preferred
B. Skills mismatch
C. Not a preferred customer
D. Parts unavailable
Answer: A,B,D
Question: 148
What criteria are utilized in auto-assignment of work order tasks? (Choose three.)
A. SLA status
B. Age of task
C. Skills
D. Task windows
E. Geolocation
Answer: A,C,D,E
Question: 149
How are dispatch groups that can be selected from work order tasks filtered?
A. By Manager
B. By Location coverage
C. By Group type
D. By Group members
Answer: B
Question: 150
Agents and managers cannot create knowledge articles from Community questions.
A. True
B. False
Answer: B
Question: 151
Information about a customerâs service contract is found in Knowledge.
A. False
B. True
Answer: A
Question: 152
From what places in SN can an agent create a case? (Choose three.)
A. Customer Service Application
B. Contact
C. Account
D. Chat
Answer: A,B,C
Question: 153
What are the conditions that matching rules are based on? (Choose two.)
A. Agent resources best suited to work on a case
B. Specific routing rules
C. Filters set up in advanced work assignment
D. Specific case attributes
Answer: A,D
Question: 154
Predictive Intelligence improves Case management by:
A. Predicting what values should have gone into empty fields in historical records
B. Reducing the number of records needed to accurately predict a value
C. Replacing legacy routing rules
D. Predicting Case values without manual intervention
Answer: D
Question: 155
Which of the following is a condition for matching rules?
A. Agent domain
B. Assignment
C. Switching
D. Specific case attributes
Answer: B
Question: 156
What do blue circles in the timeline of a case form represent?
A. Note
B. State
C. Activity
D. Comment
Answer: B
Question: 157
Predictive Intelligence improves triage quality by eliminating the guesswork.
Predictive Intelligence supports which of the following decisions? (Choose two.)
A. Case Escalation
B. Case State
C. Case Categorization
D. Case Prioritization
Answer: A,C,D
Question: 158
Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)
A. Apply Role by Customer
B. Auto Assessment
C. Change Update to Close
D. Update Case Entitlement
Answer: A,B,D
Question: 159
What are the Critical Success Factors that are related to CSM Suite Implementations? (Choose four.)
A. Define the Business Pain Points
B. Provide consistent service to customers
C. Have a clear understanding of the use cases
D. Define the number of hours needed to develop the associated requirements
E. Implementation is only as good as the underlying process
Answer: A,C,D,E
Question: 160
What should be emphasized when designing solutions? (Choose three.)
A. Minimize customizations
B. Focus Out-of-the-box functionality
C. Design for Scalability
D. Mobile friendly functionality
Answer: A,B,C,D
Question: 161
What role does the Engagement Manager play before the Workshop? (Choose two.)
A. Project Manager
B. Acts as intermediary
C. Provides answers to technical problems
D. Assists with technical requirements
Answer: A,D
Question: 162
What should be part of the pre-engagement collateral?
A. Frequently Asked Questions (FAQ)
B. Scoping Guide
C. Customer Service roles template
D. Stock Keeping Unit (SKU) and pricing sheet
Answer: B

User: Kathleen***** If you are looking for authentic and affordable assistance for your ServiceNow certification, killexams.com is the way to go. The study questions they provided were extremely helpful, and I was able to score well on my exam.

User: Olyssia***** Killexams.com was a blessing for my CIS-FSM exam preparation. The exam contains many small details and configuration tricks that can be difficult to grasp without experience. The CIS-FSM questions and answers provided by Killexams.com were sufficient to pass the exam.

User: Nastasia***** I have used killexams.com for all my certifications, and I cannot imagine taking an exam without it. I appreciate being able to practice on my computer in the comfort of my home. Thanks to killexams.com, I have reached the professional level, and I am satisfied where I am.

User: Vjera***** I highly recommend Killexams.com to anyone who wants to pass the cis-fsm exam. Their contents and engine are well worth buying, and I can confidently say that I passed the exam with a score of 97% after just 10 days of studying. The exam simulator is the closest thing you can get to an authentic exam experience, and their actual exam practice tests are unmatched, especially for cutting-edge exams.

User: Rahil***** Can you smell the sweet perfume of victory? I can, and it is a lovely scent. If you want to prepare for your cis-fsm exam, go to Killexams.com. I did the same thing just before my test and was very pleased with the provided practice tests. The materials are perfect, and once you are in, you will not have any concerns about failing the exam. I passed my exam with flying colors, and so can you. Give it a try!

---