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Exam Code : Salesforce-Public-Sector-Solutions-Accredited-Professional
Exam Name : Salesforce Public Sector Solutions Accredited Professional
Vendor Name :
"Salesforce"

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Salesforce-Public-Sector-Solutions-Accredited-Professional

Salesforce Public Sector Solutions Accredited Professional

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Question: 1

ATechnical Consultant has been asked to give insight to the reviewers explaining how a particular grant seeker was prioritized now that the Prioritization Expression Sets and Matrix have been developed.

Which three tasks must the Technical Consultant do to accommodate this request?

1. Create a Screen flow and incorporate the Decision Explainer component to display the outcome.

2. Create an Apex Trigger to document the decision steps performed.

3. Add the Decision Explainer Log History component to the Lightning record page(s).

4. Integrate the BRE with Decision Explainer.

5. Assign the Decision Explainer Permission Set License to the appropriate user(s).

Answer: A,C,E

Explanation:

A Screen flow, a Decision Explainer Log History component, and a Decision Explainer Permission Set License are three tasks that must be done to accommodate the request of explaining how a particular grant seeker was prioritized. A Screen flow is a type of flow that can create an interactive user interface to display information or collect data from users. A Screen flow can incorporate the Decision Explainer component, which is a custom Lightning component that can display the outcome and explanation of a decision made by a Decision Matrix or a Business Rules Engine (BRE). A Decision Explainer Log History component is a standard Lightning component that can display a list of Decision Explanations that have been generated for a record by a Decision Matrix or a BRE. A Decision Explainer Permission Set License is a type of license that can grant users access to the Decision Explainer features, such as viewing and creating Decision Explanations.

Reference: https://help.salesforce.com/s/articleView? id=psc_admin_setup_decision_explainer.htm&type=5&language=en_US

Question: 2

A government agency recently implemented Public Sector Solutions to drive efficiency in its licensing programs; they are leveraging OmniStudio in their implementation. Post-implementation, some stakeholders still have efficiency concerns with certain parts of licensing processing.

Which OmniStudio feature could a technical consultant recommend to identify potential areas for further Improvement?

1. OmniStudio Tracking Service

2. Field tracking services

3. Event Monitoring

4. Roll Up libraries

Answer: A

Explanation:

OmniStudio Tracking Service is an OmniStudio feature that can be used to identify potential areas for further improvement in licensing processing. OmniStudio Tracking Service allows the government agency to track and analyze how constituents interact with OmniScripts, DataRaptors, Integration Procedures, FlexCards, and other

OmniStudio components. The agency can use this data to optimize the performance, usability, and efficiency of their licensing processes.

Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/track-and-analyze- omnistudio-components

Question: 3

A government agency wants to provide the ability for an external customer to apply for a grant They require data about the applicant their financial status, project plans, and other details, which must match the structure of their paper form lo comply with the Paper Reduction Act. The expectation is that there will be a lot of interest in this grant, and a high volume of applications will occur. It is also required to have pixel-perfect branding of the application within us authenticated website.

What tool(s) would be required to provide an application form like experience to enter this data?

1. OmniChannel, Flows, Apex, and DataLoader

2. Scripts, Einstein Al, Assessments, and Grants

3. OmniScripts, DataRaptors, Integration Procedures, and FlexCards

4. Application Form, Lightning Web Components, Communities, and Applications

Answer: C

Explanation:

OmniScripts, DataRaptors, Integration Procedures, and FlexCards are tools that can be used to provide an application form like experience to enter data. OmniScripts are guided digital forms that can capture data from external customers and provide recommendations based on business logic. DataRaptors are data transformation tools that can map data between different objects or systems. Integration Procedures are integration orchestration tools that can execute multiple actions in a sequence, such as calling DataRaptors or external services. FlexCards are reusable UI components that can display data from multiple sources in a single view.

Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/explore-the- components-of-public-sector-solutions

Question: 4

The Department of Disaster Assistance has received the approval to fund government agencies if a disaster occurs in their region.

what is the best solution to capture the fund-related requirements, objectives, and supporting documents?

1. Utilize the Funding Program Request'' object to capture the details

2. Utilize the "Funding Program" object to capture the details

3. Utilize the "Funding Request" object to capture the details

4. Utilize the "Business Licence Application" object to capture the details

Answer: C

Explanation:

The âFunding Requestâ object is the best solution to capture the fund-related requirements, objectives, and supporting documents. The âFunding Requestâ object is a standard object that comes with Public Sector Solutions. It can be used to track requests for funding from different sources, such as government agencies or external organizations. The âFunding Requestâ object can store information such as the funding program, the funding amount, the funding status, the funding requestor, and the funding recipient. It can also have related records such as documents, tasks, or disbursements.

Reference: https://help.salesforce.com/s/articleView? id=psc_admin_setup_funding_request.htm&type=5&language=en_US

Question: 5

A government agency runs various research and grant programs for scholars. They have decided to use the Individual Application object in Grants Management for Public Sector Solutions.

Which Salesforce features must be enabled to support this use case?

1. Salesforce Flow

2. Product Schedule

3. Person Accounts

4. Custom Object for Applications

Answer: C

Explanation:

Person Accounts are a Salesforce feature that must be enabled to support the use case of using the Individual Application object in Grants Management for Public Sector Solutions. Person Accounts are a type of account that can store information about individual people, such as scholars, who are not associated with a business account. The Individual Application object is a child object of the Account object and it can be used to track grant applications from individual applicants.

Reference: https://help.salesforce.com/s/articleView? id=psc_admin_setup_individual_applications.htm&type=5&language=en_US

Question: 6

A government agency is planning for a project Implementation. The project has to comply with regulations for storing protected health information (PHI).

What are two different Salesforce security tools that can be used to meet this requirement?

1. Field Audit Trail

2. Setup Audit Trail

3. Event Monitoring

4. Platform Encryption

Answer: A,D

Explanation:

Field Audit Trail and Platform Encryption are two different Salesforce security tools that can be used to meet the requirement of storing protected health information (PHI). Field Audit Trail allows government agencies to track changes to sensitive data fields over time and set retention policies for field history data. Platform Encryption allows government agencies to encrypt sensitive data at rest while preserving critical platform functionality.

Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/secure-data-with- platform-encryption

Question: 7

A public sector agency recently implemented Public Sector Solutions for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation.

What Salesforce add-on product should a technical consultant recommend for the agency's compliance use cases?

1. Setup Audit Trail

2. Field History Tracking

3. Salesforce Shield

4. Classic Encryption

Answer: C

Explanation:

Salesforce Shield is a Salesforce add-on product that can be used for the agencyâs compliance use cases. Salesforce Shield provides enhanced security, data protection, and auditing capabilities for the agencyâs implementation. It includes three features: Platform Encryption, Event Monitoring, and Field Audit Trail. Platform Encryption allows the agency to encrypt sensitive data at rest while preserving critical platform functionality. Event Monitoring allows the agency to track and audit user activity and performance across the platform. Field AuditTrail allows the agency to track changes to sensitive data fields over time and set retention policies for field history data.

Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/secure-data-with- platform-encryption

Question: 8

Bobahaven has purchased the Licenses, Permits, and inspections modules of Public Sector Solutions and Is eager to transform its constituents' experience by providing authenticated digital permit applications and self-service for constituents Bobahaven's marketing team has provided the consultant with branding guidelines and asset files. The project sponsor has indicated thai while brand standards are important to comply with, the speed to market of this constituent digital experience is a higher priority.

Which two Experience Site templates will the consultant select for building and deploying an authenticated digital experience with some custom branding but with an emphasis on an accelerated development timeframe?

1. Select the BYO (Lightning Web Runtime) template and deploy custom-built Lightning Components.

2. Select the Licenses and Permits Experience Site template, and customize the theme.

3. Select the Help Center Experience Site template, and customize the theme.

4. Select the BYO (Aura) template and deploy a mix of custom-built Lightning Components with standard components.

Answer: A,B,C

Explanation:

The Licenses and Permits Experience Site template and the Help Center Experience Site template are two templates that can be used to build and deploy an authenticated digital experience with some custom branding but with an emphasis on an accelerated development timeframe. These templates come with prebuilt pages, components, and themes that can be customized to match Bobahavenâs branding guidelines and asset files. The Licenses and Permits Experience Site template can be used to allow constituents to apply online for grants and check the progress of grant applications. The Help Center Experience Site template can be used to provide self-service resources such as articles, FAQs, and chat.

Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create-an-experience- site

Question: 9

A government agency wants to automate the validation of an applicant's date of birth from a driver's license or passport.

Which features are required to automate the validation of the date of birth?

1. Files

2. Attachments

3. Intelligent Form Reader

4. Content

Answer: C

Explanation:

Intelligent Form Reader is a feature that can be used to automate the validation of an applicantâs date of birth from a driverâs license or passport. Intelligent Form Reader is a component of OmniStudio, which is part of Public Sector Solutions. It allows users to upload documents or images and extract data from them using optical character recognition (OCR) or artificial intelligence (AI). It can also validate the extracted data against Salesforce records or external sources.

Reference: https://help.salesforce.com/s/articleView? id=psc_admin_setup_intelligent_form_reader.htm&type=5&language=en_US

Question: 10

A resident in the city of Richdale has concerns about unnecessary debris from construction at a nearby residence and has filed a complaint with the city. The city uses Public Sector Solutions for LPI (Licensing, Permitting & Inspections) to manage residential construction permits.

What three recommendations should a Technical Consultant provide to the city to handle complaints from residents and tie them back to existing residential construction permits?

1. Link Inspections and Visits to Permit Applications

2. Configure Inspections and Visits

3. Link Cases to Permits

4. Configure Action Plans on Cases and Permits

5. Set up Business Rules Engine (BRE) to determine Complaint validity.

Answer: A,B,D

Explanation:

Linking inspections and visits to permit applications allows the city to track the progress and status of the inspections related to the complaints. Configuring inspections and visits enablesthe city to define the inspection types, schedules, checklists, and outcomes. Configuring action plans on cases and permits allows the city to automate the inspection tasks and workflows, assign them to inspectors, and collaborate on them using Chatter.

Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/configure-inspections- and-visits

Question: 11

A Public Sector Organization (PSO) is responding to an emergency and wants to provide a way for constituents and businesses to access resources and submit requests for services and programs. The PSO wants to leverage Public Sector Solutions (PSS) components, where possible, and offer a digital experience to end users.

What three prerequisite items should the Technical Consultant advise the PSO to configure so that PSS components can be used?

1. Install the ERM for PSS Managed Package

2. Enable Person Account

3. Enable Email-to-Case

4. Enable Web-to-Case

5. Install the ERM for PSS Unmanaged Package

Answer: A,B,D

Explanation:

Installing the ERM for PSS Managed Package, enabling Person Accounts, and enabling Web-to-Case are three prerequisite items that should be configured so that PSS components can be used to respond to an emergency. The ERM for PSS Managed Package is a package that contains the Emergency Response Management (ERM) app, which is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to create and manage emergency response programs and services, and enable citizens to access resources and submit requests. Enabling Person Accounts is a feature that can be used to store information about individual people who are not associated with a business account, such as citizens or volunteers. Enabling Web-to-Case is a feature that can be used to create cases from web forms submitted by external users, such as emergency service requests.

Reference: https://help.salesforce.com/s/articleView? id=psc_admin_setup_community_response.htm&type=5&language=en_US

Question: 12

A government agency using Public Sector Solutions often has to perform onsite visits for compliance inspections. Various internal teams across the government agency need to have visibility into and collaborate on inspections.

Which Public Sector Solutions feature should be used to automate inspection tasks works and drive internal collaboration?

1. OmniStudio

2. Action Plans

3. Data Raptors

4. Business Rules Engine

Answer: B

Explanation:

Action Plans are part of the Public Sector Solutions package and they are used to automate inspection tasks and workflows. Action Plans allow the government agency to create templates for common inspections, assign tasks to team members, track progress and status, and collaborate on inspections using Chatter.

Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/automate-inspection- tasks-with-action-plans

Question: 13

A government agency wants to digitize hundreds of PDF forms for its employees.

Which Employee Experience for Public Sector feature(s) are most important to address this opportunity?

1. Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community

2. Salesforce Flows, APEX, Custom Objects, and VisualForce

3. Salesforce Flows, Customer Community, and Individual Account

4. Salesforce Flows, Employee and Public Sector Data Models, and Employee Community

Answer: A

Explanation:

Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community are the most important features of Employee Experience for Public Sector to address the opportunity of digitizing hundreds of PDF forms for employees. Employee Experience for Public Sector is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to manage employee programs and benefits, such as leave requests or wellness surveys. Salesforce OmniStudio is a component of Public Sector Solutions that can help public sector agencies to create guided digital forms using OmniScripts. Flows are tools that can help public sector agencies to automate business processes using flows. Employee and Public Sector Data Models are components of Public Sector Solutions that can help public sector agencies to store and organize data using standard and custom objects. Employee Community is a component of Public Sector Solutions that can help public sector agencies to create a digital experience site for employees to access resources and services.

Reference: https://help.salesforce.com/s/articleView? id=psc_admin_setup_employee_experience.htm&type=5&language=en_US

Question: 14

The Department of Disaster Assistance would like to use eSignature capabilities to send the agreements/contracts to its customers.

Which eSignature providers are readily available without much coding/configuration using Public Sector Solutions toolkit?(Choose Two)

1. eSlgnLlve

2. Adobe Sign

3. DocuSign

4. Conga

Answer: A,B,C

Explanation:

Adobe Sign or DocuSign are two eSignature providers that are readily available without much coding/configuration using Public Sector Solutions toolkit. Adobe Sign and DocuSign are eSignature solutions that can be integrated with Public Sector Solutions without custom coding. They can help public sector agencies to send, sign, and manage contracts and agreements electronically. Adobe Sign and DocuSign integration can provide features such as sending a contract document for review and signatures to multiple recipients, tracking the signed contract document and updating the contract record status in Salesforce, and automatically invalidating a contract document that is pending signatures if a new contract document supersedes it using Adobe Sign Web Forms or DocuSign PowerForms.

Reference: https://help.salesforce.com/s/articleView? id=psc_admin_setup_adobe_sign.htm&type=5&language=en_UShttps://help.salesforce.com/s/articleView? id=psc_admin_setup_docusign.htm&type=5&language=en_US

Question: 15

A Public Sector Organization (PSO) is implementing Public Sector Solutions. It has a requirement that they would like to keep a list of assessment indicators that their teams will use during inspections and have those indicators mapped to regulatory codes that team members can reference.

Leveraging the Public Sector Solutions data model, how can the Technical Consultant meet the requirement for the PSO?

1. Create a master-detail relationship between Regulatory Code and Assessment Indicator

2. Use the Regulatory Code Assessment Indicator junction object

3. Use the Assessment Indicator Regulatory Code junction object

4. Create a lookup relationship on both objects to a junction object called Regulatory CodeMap

Answer: C

Explanation:

The Assessment Indicator Regulatory Code junction object is part of the Public Sector Solutions data model and it is used to create a many-to-many relationship between Assessment Indicators and Regulatory Codes. This allows the PSO to keep a list of assessment indicators and map them to multiple regulatory codes that team members can reference.

Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/explore-the- components-of-public-sector-solutions

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