Salesforce-Public-Sector-Solutions-Accredited-Professional : Salesforce Public Sector Solutions Accredited Professional Exam

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Salesforce-Public-Sector-Solutions-Accredited-Professional
Salesforce Public Sector Solutions Accredited Professional
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Question: 1
ATechnical Consultant has been asked to give insight to the reviewers explaining how a particular grant seeker was
prioritized now that the Prioritization Expression Sets and Matrix have been developed.
Which three tasks must the Technical Consultant do to accommodate this request?
A. Create a Screen flow and incorporate the Decision Explainer component to display the outcome.
B. Create an Apex Trigger to document the decision steps performed.
C. Add the Decision Explainer Log History component to the Lightning record page(s).
D. Integrate the BRE with Decision Explainer.
E. Assign the Decision Explainer Permission Set License to the appropriate user(s).
Answer: A,C,E
Explanation:
A Screen flow, a Decision Explainer Log History component, and a Decision Explainer Permission Set License are
three tasks that must be done to accommodate the request of explaining how a particular grant seeker was prioritized.
A Screen flow is a type of flow that can create an interactive user interface to display information or collect data from
users. A Screen flow can incorporate the Decision Explainer component, which is a custom Lightning component that
can display the outcome and explanation of a decision made by a Decision Matrix or a Business Rules Engine (BRE).
A Decision Explainer Log History component is a standard Lightning component that can display a list of Decision
Explanations that have been generated for a record by a Decision Matrix or a BRE. A Decision Explainer Permission
Set License is a type of license that can grant users access to the Decision Explainer features, such as viewing and
creating Decision Explanations.
Reference: https://help.salesforce.com/s/articleView?
id=psc_admin_setup_decision_explainer.htm&type=5&language=en_US
Question: 2
A government agency recently implemented Public Sector Solutions to drive efficiency in its licensing programs; they
are leveraging OmniStudio in their implementation. Post-implementation, some stakeholders still have efficiency
concerns with certain parts of licensing processing.
Which OmniStudio feature could a technical consultant recommend to identify potential areas for further
Improvement?
A. OmniStudio Tracking Service
B. Field tracking services
C. Event Monitoring
D. Roll Up libraries
Answer: A
Explanation:
OmniStudio Tracking Service is an OmniStudio feature that can be used to identify potential areas for further
improvement in licensing processing. OmniStudio Tracking Service allows the government agency to track and
analyze how constituents interact with OmniScripts, DataRaptors, Integration Procedures, FlexCards, and other
OmniStudio components. The agency can use this data to optimize the performance, usability, and efficiency of their
licensing processes.
Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/track-and-analyze-
omnistudio-components
Question: 3
A government agency wants to provide the ability for an external customer to apply for a grant They require data about
the applicant their financial status, project plans, and other details, which must match the structure of their paper form
lo comply with the Paper Reduction Act. The expectation is that there will be a lot of interest in this grant, and a high
volume of applications will occur. It is also required to have pixel-perfect branding of the application within us
authenticated website.
What tool(s) would be required to provide an application form like experience to enter this data?
A. OmniChannel, Flows, Apex, and DataLoader
B. Scripts, Einstein Al, Assessments, and Grants
C. OmniScripts, DataRaptors, Integration Procedures, and FlexCards
D. Application Form, Lightning Web Components, Communities, and Applications
Answer: C
Explanation:
OmniScripts, DataRaptors, Integration Procedures, and FlexCards are tools that can be used to provide an application
form like experience to enter data. OmniScripts are guided digital forms that can capture data from external customers
and provide recommendations based on business logic. DataRaptors are data transformation tools that can map data
between different objects or systems. Integration Procedures are integration orchestration tools that can execute
multiple actions in a sequence, such as calling DataRaptors or external services. FlexCards are reusable UI components
that can display data from multiple sources in a single view.
Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/explore-the-
components-of-public-sector-solutions
Question: 4
The Department of Disaster Assistance has received the approval to fund government agencies if a disaster occurs in
their region.
what is the best solution to capture the fund-related requirements, objectives, and supporting documents?
A. Utilize the Funding Program Request'' object to capture the details
B. Utilize the "Funding Program" object to capture the details
C. Utilize the "Funding Request" object to capture the details
D. Utilize the "Business Licence Application" object to capture the details
Answer: C
Explanation:
The âFunding Requestâ object is the best solution to capture the fund-related requirements, objectives, and supporting
documents. The âFunding Requestâ object is a standard object that comes with Public Sector Solutions. It can be used
to track requests for funding from different sources, such as government agencies or external organizations. The
âFunding Requestâ object can store information such as the funding program, the funding amount, the funding status,
the funding requestor, and the funding recipient. It can also have related records such as documents, tasks, or
disbursements.
Reference: https://help.salesforce.com/s/articleView?
id=psc_admin_setup_funding_request.htm&type=5&language=en_US
Question: 5
A government agency runs various research and grant programs for scholars. They have decided to use the Individual
Application object in Grants Management for Public Sector Solutions.
Which Salesforce features must be enabled to support this use case?
A. Salesforce Flow
B. Product Schedule
C. Person Accounts
D. Custom Object for Applications
Answer: C
Explanation:
Person Accounts are a Salesforce feature that must be enabled to support the use case of using the Individual
Application object in Grants Management for Public Sector Solutions. Person Accounts are a type of account that can
store information about individual people, such as scholars, who are not associated with a business account. The
Individual Application object is a child object of the Account object and it can be used to track grant applications from
individual applicants.
Reference: https://help.salesforce.com/s/articleView?
id=psc_admin_setup_individual_applications.htm&type=5&language=en_US
Question: 6
A government agency is planning for a project Implementation. The project has to comply with regulations for storing
protected health information (PHI).
What are two different Salesforce security tools that can be used to meet this requirement?
A. Field Audit Trail
B. Setup Audit Trail
C. Event Monitoring
D. Platform Encryption
Answer: A,D
Explanation:
Field Audit Trail and Platform Encryption are two different Salesforce security tools that can be used to meet the
requirement of storing protected health information (PHI). Field Audit Trail allows government agencies to track
changes to sensitive data fields over time and set retention policies for field history data. Platform Encryption allows
government agencies to encrypt sensitive data at rest while preserving critical platform functionality.
Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/secure-data-with-
platform-encryption
Question: 7
A public sector agency recently implemented Public Sector Solutions for license and permit use cases. The agency is
now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this
certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their
implementation.
What Salesforce add-on product should a technical consultant recommend for the agency's compliance use cases?
A. Setup Audit Trail
B. Field History Tracking
C. Salesforce Shield
D. Classic Encryption
Answer: C
Explanation:
Salesforce Shield is a Salesforce add-on product that can be used for the agencyâs compliance use cases. Salesforce
Shield provides enhanced security, data protection, and auditing capabilities for the agencyâs implementation. It
includes three features: Platform Encryption, Event Monitoring, and Field Audit Trail. Platform Encryption allows the
agency to encrypt sensitive data at rest while preserving critical platform functionality. Event Monitoring allows the
agency to track and audit user activity and performance across the platform. Field AuditTrail allows the agency to track
changes to sensitive data fields over time and set retention policies for field history data.
Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/secure-data-with-
platform-encryption
Question: 8
Bobahaven has purchased the Licenses, Permits, and inspections modules of Public Sector Solutions and Is eager to
transform its constituents' experience by providing authenticated digital permit applications and self-service for
constituents Bobahaven's marketing team has provided the consultant with branding guidelines and asset files. The
project sponsor has indicated thai while brand standards are important to comply with, the speed to market of this
constituent digital experience is a higher priority.
Which two Experience Site templates will the consultant select for building and deploying an authenticated digital
experience with some custom branding but with an emphasis on an accelerated development timeframe?
A. Select the BYO (Lightning Web Runtime) template and deploy custom-built Lightning Components.
B. Select the Licenses and Permits Experience Site template, and customize the theme.
C. Select the Help Center Experience Site template, and customize the theme.
D. Select the BYO (Aura) template and deploy a mix of custom-built Lightning Components with standard
components.
Answer: A,B,C
Explanation:
The Licenses and Permits Experience Site template and the Help Center Experience Site template are two templates
that can be used to build and deploy an authenticated digital experience with some custom branding but with an
emphasis on an accelerated development timeframe. These templates come with prebuilt pages, components, and
themes that can be customized to match Bobahavenâs branding guidelines and asset files. The Licenses and Permits
Experience Site template can be used to allow constituents to apply online for grants and check the progress of grant
applications. The Help Center Experience Site template can be used to provide self-service resources such as articles,
FAQs, and chat.
Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create-an-experience-
site
Question: 9
A government agency wants to automate the validation of an applicant's date of birth from a driver's license or
passport.
Which features are required to automate the validation of the date of birth?
A. Files
B. Attachments
C. Intelligent Form Reader
D. Content
Answer: C
Explanation:
Intelligent Form Reader is a feature that can be used to automate the validation of an applicantâs date of birth from a
driverâs license or passport. Intelligent Form Reader is a component of OmniStudio, which is part of Public Sector
Solutions. It allows users to upload documents or images and extract data from them using optical character
recognition (OCR) or artificial intelligence (AI). It can also validate the extracted data against Salesforce records or
external sources.
Reference: https://help.salesforce.com/s/articleView?
id=psc_admin_setup_intelligent_form_reader.htm&type=5&language=en_US
Question: 10
A resident in the city of Richdale has concerns about unnecessary debris from construction at a nearby residence and
has filed a complaint with the city. The city uses Public Sector Solutions for LPI (Licensing, Permitting & Inspections)
to manage residential construction permits.
What three recommendations should a Technical Consultant provide to the city to handle complaints from residents
and tie them back to existing residential construction permits?
A. Link Inspections and Visits to Permit Applications
B. Configure Inspections and Visits
C. Link Cases to Permits
D. Configure Action Plans on Cases and Permits
E. Set up Business Rules Engine (BRE) to determine Complaint validity.
Answer: A,B,D
Explanation:
Linking inspections and visits to permit applications allows the city to track the progress and status of the inspections
related to the complaints. Configuring inspections and visits enablesthe city to define the inspection types, schedules,
checklists, and outcomes. Configuring action plans on cases and permits allows the city to automate the inspection
tasks and workflows, assign them to inspectors, and collaborate on them using Chatter.
Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/configure-inspections-
and-visits
Question: 11
A Public Sector Organization (PSO) is responding to an emergency and wants to provide a way for constituents and
businesses to access resources and submit requests for services and programs. The PSO wants to leverage Public
Sector Solutions (PSS) components, where possible, and offer a digital experience to end users.
What three prerequisite items should the Technical Consultant advise the PSO to configure so that PSS components
can be used?
A. Install the ERM for PSS Managed Package
B. Enable Person Account
C. Enable Email-to-Case
D. Enable Web-to-Case
E. Install the ERM for PSS Unmanaged Package
Answer: A,B,D
Explanation:
Installing the ERM for PSS Managed Package, enabling Person Accounts, and enabling Web-to-Case are three
prerequisite items that should be configured so that PSS components can be used to respond to an emergency. The
ERM for PSS Managed Package is a package that contains the Emergency Response Management (ERM) app, which
is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to create and manage
emergency response programs and services, and enable citizens to access resources and submit requests. Enabling
Person Accounts is a feature that can be used to store information about individual people who are not associated with
a business account, such as citizens or volunteers. Enabling Web-to-Case is a feature that can be used to create cases
from web forms submitted by external users, such as emergency service requests.
Reference: https://help.salesforce.com/s/articleView?
id=psc_admin_setup_community_response.htm&type=5&language=en_US
Question: 12
A government agency using Public Sector Solutions often has to perform onsite visits for compliance inspections.
Various internal teams across the government agency need to have visibility into and collaborate on inspections.
Which Public Sector Solutions feature should be used to automate inspection tasks works and drive internal
collaboration?
A. OmniStudio
B. Action Plans
C. Data Raptors
D. Business Rules Engine
Answer: B
Explanation:
Action Plans are part of the Public Sector Solutions package and they are used to automate inspection tasks and
workflows. Action Plans allow the government agency to create templates for common inspections, assign tasks to
team members, track progress and status, and collaborate on inspections using Chatter.
Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/automate-inspection-
tasks-with-action-plans
Question: 13
A government agency wants to digitize hundreds of PDF forms for its employees.
Which Employee Experience for Public Sector feature(s) are most important to address this opportunity?
A. Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community
B. Salesforce Flows, APEX, Custom Objects, and VisualForce
C. Salesforce Flows, Customer Community, and Individual Account
D. Salesforce Flows, Employee and Public Sector Data Models, and Employee Community
Answer: A
Explanation:
Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community are the most
important features of Employee Experience for Public Sector to address the opportunity of digitizing hundreds of PDF
forms for employees. Employee Experience for Public Sector is a prebuilt app that comes with Public Sector Solutions.
It can help public sector agencies to manage employee programs and benefits, such as leave requests or wellness
surveys. Salesforce OmniStudio is a component of Public Sector Solutions that can help public sector agencies to
create guided digital forms using OmniScripts. Flows are tools that can help public sector agencies to automate
business processes using flows. Employee and Public Sector Data Models are components of Public Sector Solutions
that can help public sector agencies to store and organize data using standard and custom objects. Employee
Community is a component of Public Sector Solutions that can help public sector agencies to create a digital
experience site for employees to access resources and services.
Reference: https://help.salesforce.com/s/articleView?
id=psc_admin_setup_employee_experience.htm&type=5&language=en_US
Question: 14
The Department of Disaster Assistance would like to use eSignature capabilities to send the agreements/contracts to its
customers.
Which eSignature providers are readily available without much coding/configuration using Public Sector Solutions
toolkit?(Choose Two)
A. eSlgnLlve
B. Adobe Sign
C. DocuSign
D. Conga
Answer: A,B,C
Explanation:
Adobe Sign or DocuSign are two eSignature providers that are readily available without much coding/configuration
using Public Sector Solutions toolkit. Adobe Sign and DocuSign are eSignature solutions that can be integrated with
Public Sector Solutions without custom coding. They can help public sector agencies to send, sign, and manage
contracts and agreements electronically. Adobe Sign and DocuSign integration can provide features such as sending a
contract document for review and signatures to multiple recipients, tracking the signed contract document and updating
the contract record status in Salesforce, and automatically invalidating a contract document that is pending signatures if
a new contract document supersedes it using Adobe Sign Web Forms or DocuSign PowerForms.
Reference: https://help.salesforce.com/s/articleView?
id=psc_admin_setup_adobe_sign.htm&type=5&language=en_UShttps://help.salesforce.com/s/articleView?
id=psc_admin_setup_docusign.htm&type=5&language=en_US
Question: 15
A Public Sector Organization (PSO) is implementing Public Sector Solutions. It has a requirement that they would like
to keep a list of assessment indicators that their teams will use during inspections and have those indicators mapped to
regulatory codes that team members can reference.
Leveraging the Public Sector Solutions data model, how can the Technical Consultant meet the requirement for the
PSO?
A. Create a master-detail relationship between Regulatory Code and Assessment Indicator
B. Use the Regulatory Code Assessment Indicator junction object
C. Use the Assessment Indicator Regulatory Code junction object
D. Create a lookup relationship on both objects to a junction object called Regulatory CodeMap
Answer: C
Explanation:
The Assessment Indicator Regulatory Code junction object is part of the Public Sector Solutions data model and it is
used to create a many-to-many relationship between Assessment Indicators and Regulatory Codes. This allows the
PSO to keep a list of assessment indicators and map them to multiple regulatory codes that team members can
reference.
Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/explore-the-
components-of-public-sector-solutions

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